Technical FAQ
FAQs about the technical requirements for participating in the online course or workshops.
1. Is my computer system adequate for watching the Conference videos?
2. Do I need a Flash application to watch?
3. What are the Minimum System Requirements?
4. Will the video play on my browser?
5. What browser software do I need?
6. What Capabilities does the player have?
7. How do I know if player software is installed?
8. Why am I getting bandwidth warnings?
9. What size and dimensions are your videos?
11. What is the minimum internet speed required to play videos?
12. Why are there stops or gaps while streaming media?
13. Will your videos work over my WIRELESS connection?
14. Will your videos play on my MAC or UNIX computer?
1. Is my computer system adequate for watching the Conference videos? For a quick answer, play the test video. You will see a sample two minute video in the same format as the conference videos. If the experience is satisfactory you are all set. Since internet speeds vary we suggest that you test the video from the computer you will be using for the conference.
2. Do I need a Flash application to watch?
Most modern browsers now have Flash built in. The easiest way to find out is to play the test video. Flash 9 or later is required to view our full-length videos. You can download it for free here:. DOWNLOAD FLASH HERE
Please check if you have the right flash player. Visit http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507
• It should say flash version 9 or higher
• If you don’t have this version installed in your computer please install the new player - DOWNLOAD FLASH HERE
3. What are the Minimum System Requirements?
For the best experience, we recommend at minimum: PC: WinXp/P4 1.5Ghz CPU/128MB ram/32MB Video card MAC: Apple Mac G4 running OSX 10.2.8, 1.5Ghz CPU, 256MB Ram. The easiest way to find out is to play the test video.
4. Will the video play in my browser?
The flash videos are 100% cross platform and cross browser. As long as you have Flash 9+ the videos will play.
The easiest way to find out is to play the test video.
5. What browser software do I need?
Please make sure you have a correct version of either Internet Explorer or Netscape Navigator installed on your computer. It is also extremely important that you configure your browser correctly. Use the links below to upgrade or configure your browser:
Internet Explorer 6.0 or higher, Firefox 4.0 or higher, Google Chrome, Safari. It may work on older version but we do not support. Video will not play on iphone or ipad.
The easiest way to find out is to play the test video.
6.. What Capabilities does the player have? Full Screen
- With one click enjoy full screen videos on your PC or MAC Connection Speed Detection
- On your very first video play, the player will detect your internet connection speed automatically and pick the correct size/resolution to play. Furthermore throughout the play, it will continue checking connection speed and warn if connection speed has dropped so you can select a better size/resolution option.
Fast Forward and Rewind
- We have a much better solution for the conventional fast forward and rewind. In our state of the art player you can click anywhere on the time line and the video will quickly start playing from where you have clicked.
7.. How do I know if player software is installed?
No action on your behalf is required. Before the player is loaded, it will detect if you have the required software. If you dont have it then it will prompt to install it. The easiest way to find out is to play the test video.
8. Why am I getting bandwidth warnings?
The player performs bandwidth calculations every time a video is played. Available bandwidth can fluctuate from moment to moment. Other factors that may affect available bandwidth or the quality of your viewing experience are: simultaneous network activity on your computer, wireless network usage, cable modems, general Internet congestion, time of day, and general computer power.
Things you can try to improve your viewing experience:
Minimize the amount of other Internet or network usage during viewing
Use a physical network connection, if available (instead of a busy wireless connection)
Try smaller video options
9. What size and dimensions are your videos?
We offer 2 different video sizes which include Broadband(640×480) and Full Screen. All the videos respective to their dimensions have the highest resolution possible.
As long as you have flash player 9+ you will have no problems with AOL. The easiest way to find out is to play the test video.
11. What is the minimum internet speed required to play videos ?
We reccommend having at least 300kbps download speed for best experience.
12. Why are there stops or gaps while streaming media?
Poor sound/video quality, excessive buffering, and/or delays in connectivity are usually due to stressed or strained bandwidth on behalf of your ISP and the bandwidth that your ISP has available for Internet connectivity. Many Internet users are probably dialed-in to your ISP, causing congested lines and using up most or all of the bandwidth.
If you are accessing us through a LAN (Local Area Network), you may experience similar problems as a result of the number of users and/or PCs on your LAN. This condition is almost always temporary, and if you try back later, you will usually experience better results.
You may also experience these types of problems when your computer’s resources are limited. Try not to run other applications while accessing streaming media. We recommend using one of the smaller videos if your connection is slow.
13. Will your videos work over my WIRELESS connection?
In general our videos will play over wireless connections. However wireless connections add yet another layer of network complexity and cause more slowdown.
14. Will your videos play on my MAC or UNIX computer?
As long as you have flash player 9+ you will have no problems with your MAC or Unix. The easiest way to find out is to play the test video. Videos will not play on an iphone or ipad.
If you have questions, please email help@stanleygreenspan.com or call 301-320-6360